OpenAI launches Presence to run enterprise voice and chat agents
OpenAI just unveiled Presence, an enterprise platform designed to deploy reliable voice and chat AI agents into critical workflows like billing and IT support. In OpenAI's own phone channel, it already handles 75% of inbound calls end-to-end, with a Codex loop tuning prompts based on real escalations. Why it matters: OpenAI is officially moving up the stack from raw APIs into full-stack agent operations.